Kaizen Trainer

Standing in a Circle

Here’s a simple way of getting you team leaders to see the waste in their area, based on a technique used by Taiichi Ohno.

Give them a sheet with the titles of the seven wastes on it.

Draw a circle on the floor with a piece of chalk (or simply make a spot it that’s not practical)

Ask them to turn off mobile phones and radios

Then ask them to ‘stand in the circle’ for 10 minutes and observe the operation, looking for examples of each of the wastes. get them to write down what they see.

Then ask them to come and explain what they have seen. Once they have done this, ask them to fix just one!

Keep repeating this over a few weeks, this will start to condition individuals to look at their areas in a different way. It’s amazing how much they will see.

Simple but effective

Process Mapping software

One of the questions we are asked when running process mapping courses is if we know of a good piece of software for inputting process maps.

The one we would recommend is from a company called Bizagi.

This is an excellent, easy to use, piece of software that is very intuitive and best of all it’s free.

The Bizagi site is full of tutorials and helpful videos etc

With very little practice your will be able to input and edit diagrams, add notes and output into a number of different formats. With a little more skill you can even auto generate reports and other goodies.

The software can be found at www.bizagi.com . The freeware can be found under the products tab and then the download tab.

Develop a Deeper Understanding of Waste

If you are familiar with the principles of Lean then you will be aware of the fundamental principle that there is waste to some degree in every single activity we perform, whether it is at work or in our day to day business.

You will also be aware that in general waste is split in 7 types or categories. Defective products, Waste incurred during transportation,
overproduction, over processing, holding inventory, Waiting and excess motion.

But my question to you is. Did you realise that this is only part of the big picture in understanding ‘waste’ its effects and how to address it.

To  understand this we need to go back a step and really look at some of the core fundamentals of Lean. Let’s start at the very beginning and understand why the removal of wastes within processes is judged so important.

The single most important factor in developing a lean process is the ‘Voice of the customer’. Understanding what the customer needs, in what volume, and when it is needed.

Having understood this, the next step is to develop a system that will deliver to the customer needs on time, to the correct quality, in the right
volume. Sounds simple but this is where the problems start. If the process is not flexible enough to meet the changes in customer demand inefficiencies creep in and hence level of wastes within the process grow.

This is where most peoples understanding (including many lean practitioners) of waste starts to break down.

You may have heard the term ‘Muda’. Muda translated from Japanese is Waste. However this is only part of the story.

When Taiichi Ohno Sakichi Toyoda, and Kiichiro Toyoda, originally set out to develop the Toyota production system, they recognised that the root causes of waste in a process were much deeper than many consider today.

They defined 3 types of waste, MUDA, MURA and MURI

What has happen is that Muda has been given much greater attention since over time it has been well defined into the 7 categories I mentioned earlier.
Because of this, many Lean practitioners have learned to see just Muda they fail to see in the same prominence the wastes of Mura (unevenness) and Muri (overburden). Normally whilst they are focused on getting their process under control they do not give enough time or consider the impact of the other two types of waste.

So let’s take time to consider both Mura and Muri.

Mura or unevenness occurs at a number of levels within a process and needs to be considered when Just in time it being put in place. Consider this, what happens when we reduce or remove inventory (one of our 7 classic wastes). Well, now that the safety buffer has been removed, the process will be put under strain to deliver in a much more responsive way. The entire value chain will be asked to flex up and down in speed. The impact of this change can be devastating to the organisation. Manning levels have to be adjusted (If cost and efficiency are to be maintained), Suppliers will be asked to change deliver schedules at short notice. Maintenance schedules may need changing, in fact a whole plethora of issues arise and all takes time to manage. Also, because of the need to produce at peak volume at any time in theory, equipment, workers, inventory and all other elements required for production must always be prepared for peak production. This is adds both cost and waste.

Unless systems and processes are put in place to do this, waste starts to creep back into the process.

Toyota considered this in the development of the Toyota production system and took it into account with the concept of Heijunka or production smoothing. The concept of Heijunka may at first appear to contradict the Just in time and lean production philosophies, however it must be
remembered that done correctly well small amounts of well managed strategic stock will both aid efficiency and lower overall cost.

In the general concept of Heijunka is to try and smooth the production rate within acceptable limits. There are a number tools and tricks to this which are again linked to the original thoughts behind theToyota production system.

For example. Toyota’s final assembly line never assembles the same automobile model in a batch. Production is levelled by making first one model, then another model, then yet another. The pattern or order of the 3 models is the adjusted to smooth the daily rate based on customer demand (takt time). This flexibility is one of the key reasons for having a mixed model process. But in order to achieve this Standard work must be well defined and implemented otherwise the waste of ‘MURI’ will be the issue.

Muri or overburden, generally occurs when Standard work is not well defined or when addition tasks have been placed upon someone through a process change without consideration to their over workload or line balance.

Within most companies it is the case, but the importance of Standard Work cannot be underestimated. A smooth process with well trained people has a number of other benefits. When everyone knows the standard condition, and the standardised work sequences, heightened morale is seen along with improved quality improved productivity and reduced costs.

So when you are next observing a process for waste, look a little deeper. Look for the all three forms of waste, not just MUDA.

Think of the 3 M’s consider MURA and MURI as well as MUDA